Ra'anana-based NICE Systems Ltd., a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, announced that a major global bank placed a $4 million follow-on order to standardize on the NICE SmartCenter suite.

Following the acquisition last year of another bank as part of the consolidation in the financial services sector, the bank has selected NICE as vendor of choice and is replacing another vendor's systems with solutions from the NICE SmartCenter suite, for implementation at two additional VoIP contact centers with thousands of agents. NICE was selected to improve the customer experience, agent performance, and compliance risk management. The bank selected NICE to support a major IP-enabled data center consolidation move and to provide enhanced capabilities in handling increased call volumes.

"The recent strategic decision made by this world-class financial institution to standardize on NICE SmartCenter in a VoIP environment is another validation of NICE's market share leadership and being the preferred vendor when companies are seeking best of breed and best of suite capabilities for managing their customer interactions and transactions in contact centers. This prestigious US bank selecting NICE as their vendor of choice for their major data center consolidation, and for effectively managing compliance and risk as well as increasing operational efficiency," said Zeevi Bregman, President and Chief Executive Officer of NICE Systems.

As an existing NICE customer, the global bank will standardize on NICE SmartCenter solutions including NICE Interaction Recording and NICE Quality Management to effectively manage millions of calls with customers every year at its banks. After an extensive evaluation process, in addition to already using NICE Smart center elements, this major bank decided to add NICE Interaction Recording and NICE Quality Management at the acquired bank as well. Both are part of the NICE SmartCenter suite.

NICE Systems is a leading provider of Insight from Interactions solutions and value-added services, powered by advanced analytics of unstructured multimedia content - from telephony, web, radio and video communications. NICE's solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE has over 24,000 customers in more than 150 countries, including over 85 of the Fortune 100 companies.